REFUND POLICY

RETURNS

Our return policy lasts 7 days. If 7 days have passed since we received your purchase, we are unfortunately unable to offer a refund or exchange.

To qualify for a return and refund, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.

To make a return, you must present us with a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

Refunds (if applicable)

Once we have received and inspected the returned item, we will send you an e-mail to confirm that we have received it. We will also inform you of our decision to approve or reject your refund request.

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable)

If you have not yet received your refund, please check your bank account again first.

Then contact your credit card issuer, as there may be a delay before your refund is officially posted.

Then contact your bank. There is often a processing delay before a refund is posted.

If after completing all these steps you have still not received your refund, please contact us at powerhoneyword@gmail.com.

Sale items (if applicable)

Only regularly priced items can be refunded. Unfortunately, sale items are not refundable.

Exchanges (where applicable)

We will only replace an item if it is faulty or damaged. If you would like to exchange it for the same item, please send us an e-mail to powerhoneyword@gmail.com.

Gifts

If the returned item was identified as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.

If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and they will know that you have returned the item. 

Shipping

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.

Depending on where you live, the time required to receive your exchanged product may vary.

If you are shipping an item worth more than €75, you should consider using a delivery service that allows you to track the shipment or purchasing delivery insurance. We do not guarantee that we will receive the item you return.